Labor & Economic News Blog
Monday, September 24, 2007
Disney offers customer service training
Disney offers customer service trainingWalt Disney World calls its workers, from actors in Goofy outfits to laundry workers, "cast members" to make them feel part of the show. There's a garbage can every 25 steps, so litter will be tossed not dropped. There's a polite way to answer one of the park's most asked questions: "What time is the 3 o'clock parade?"
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